Shipping policy

Last Updated: August 5, 2026

Thank you for shopping with Ruhungary.

This Shipping Policy explains how orders placed through https://www.ruhungary.com/ are processed, shipped, tracked, and delivered.

Please review this Shipping Policy before placing an order.

Order Processing Time

Orders are generally processed within 1–3 business days after successful payment authorization.

Order Processing Days
Monday – Friday, excluding U.S. public holidays

Orders placed on Saturdays, Sundays, or U.S. public holidays will begin processing on the next available business day.

Order processing includes reviewing payment status, verifying important order information, confirming product availability, preparing the order, and arranging shipment.

Customer support availability does not determine order-processing days. Although our customer support team is available on Saturdays, standard order processing is performed Monday through Friday.

During holidays, promotional periods, unusually high order volume, or circumstances outside our reasonable control, processing may take longer than usual.

If a significant delay affects an order, we will make reasonable efforts to contact the customer using the information provided during checkout.

Shipping Destinations

We ship to destinations that are currently supported through our checkout.

The United States is our primary shipping market. Additional countries or regions may be available depending on the shipping address, product availability, and shipping options configured at checkout.

A customer can only complete an order when the entered shipping destination is supported by our checkout.

Shipping availability may change as our delivery services and supported regions change.

We do not guarantee that every product can be shipped to every country, state, territory, military address, or other destination.

United States Delivery Estimates

Estimated delivery time includes both order processing time and shipping transit time.

Order Processing Time
1–3 business days

Shipping Transit Time
6–9 business days

Estimated Total Delivery Time
7–12 business days

The estimated total delivery time is calculated as follows:

Processing Time + Shipping Transit Time = Estimated Total Delivery Time

Shipping transit time begins after the order has been processed and transferred for shipment.

Business days used for order processing are Monday through Friday, excluding U.S. public holidays.

Carrier transit days may depend on the carrier, destination, and service used. Carrier delivery schedules do not necessarily match Ruhungary’s order-processing days.

Other Supported Destinations

Delivery times for destinations outside the United States may vary depending on the destination, carrier service, customs procedures, transportation conditions, and other factors.

Because international delivery times may vary by destination, customers should review any shipping information displayed during checkout or contact us before placing an order if they require additional delivery information.

Any international delivery estimate displayed during checkout is an estimate and is not a guaranteed delivery date.

Delivery Estimates

All processing, shipping-transit, and total delivery timeframes are estimates and are not guaranteed.

Delivery may be affected by circumstances such as:

  • Carrier delays or service interruptions
  • Severe weather or natural events
  • U.S. public holidays or destination-country holidays
  • High order or shipping volume
  • Customs inspection or import processing
  • Incorrect or incomplete shipping information
  • Remote or restricted delivery locations
  • Transportation or logistics disruptions
  • Events outside our reasonable control

A delay outside the estimated delivery window does not automatically mean that a package is lost.

Shipping Cost

Ruhungary provides free standard shipping on all orders that can be completed through our checkout.

Free standard shipping refers only to the shipping charge imposed by Ruhungary.

It does not include customs duties, import taxes, brokerage charges, currency-conversion fees, foreign transaction fees, or other charges independently imposed by governments, customs authorities, financial institutions, payment providers, or carriers.

The shipping charge applied by Ruhungary will be displayed during checkout before payment is submitted.

International Customs and Import Charges

Orders shipped outside the United States may be subject to customs duties, import taxes, brokerage charges, processing fees, or other charges imposed by the destination country, customs authority, carrier, or another third party.

When these charges are not collected during checkout, they may be assessed separately after the order is placed.

These external charges are not shipping fees charged by Ruhungary and are not controlled by Ruhungary.

Customers are responsible for reviewing any import requirements that may apply in their destination before placing an international order.

Shipping Confirmation and Tracking

After an order has shipped, a shipping confirmation email is generally sent to the email address provided during checkout.

The shipping confirmation may include:

  • The order number
  • Shipment details
  • A tracking number, when available
  • A carrier tracking link, when available

Tracking information may not update immediately after a shipment is created or transferred to the carrier.

Carrier systems may require additional time to scan the package and display its first movement.

If tracking does not update for an extended period, customers may contact us with their order number so we can review the available shipment information.

Shipping Carriers

We may use different shipping carriers or logistics services depending on the destination, product, service availability, and shipping requirements.

The carrier assigned to an order may not be selected by the customer unless a carrier choice is specifically offered during checkout.

Carrier services and delivery practices are subject to the carrier’s own operational conditions.

Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping and contact information during checkout.

Please review the following information before submitting an order:

  • Full recipient name
  • Street address
  • Apartment, suite, building, or unit number
  • City
  • State, province, or region
  • ZIP or postal code
  • Country
  • Telephone number
  • Email address

Incorrect, incomplete, or undeliverable shipping information may cause processing delays, failed delivery, or the return of a package.

Address Changes

If you notice an error in your shipping address after placing an order, contact us as soon as possible at hello@ruhungary.com.

We will review the request based on the order’s current processing and shipment status.

We cannot guarantee that a shipping address can be changed after an order has entered processing, fulfillment, or shipment.

For security reasons, a substantial destination change may require the original order to be canceled, when cancellation is still possible, and a new order to be placed with the correct information.

Failed Delivery and Returned Packages

A package may be returned because of:

  • An incorrect or incomplete address
  • An unsuccessful delivery attempt
  • Failure to collect the package
  • Refusal of delivery
  • Carrier or customs restrictions
  • Other delivery problems

If a package is returned to Ruhungary, we will review the available tracking and order information.

If the return resulted from an address error, refusal, failure to collect the package, or another delivery issue caused by information or actions attributable to the customer, additional shipping costs may apply if the customer requests reshipment.

Any applicable reshipment charge will be disclosed to the customer before the package is resent.

If reshipment is unavailable or not requested, any refund will be reviewed according to our Return & Refund Policy and the circumstances of the returned package.

Delayed Packages

If a shipment appears delayed, customers should first review the latest carrier tracking information.

Tracking may remain unchanged temporarily while a package is moving between carrier facilities, awaiting customs processing, or experiencing an operational delay.

Customers may contact us at hello@ruhungary.com with their order number and tracking information if a package remains delayed beyond the estimated delivery window.

We will review the available shipment information and assist with the appropriate next steps.

Packages Marked Delivered but Not Received

If carrier tracking shows that a package was delivered but it cannot be located, the customer should:

  • Confirm that the shipping address on the order confirmation is correct
  • Check the mailbox, porch, entrance, parcel locker, reception desk, and other delivery areas
  • Ask household members, neighbors, or building staff whether they accepted the package
  • Review any carrier delivery photograph or notice, when available
  • Contact the carrier for additional delivery information
  • Contact Ruhungary if the package remains missing

When contacting us, please provide the order number and available tracking information.

We will review the available order and shipment records and assist with the appropriate next steps.

A carrier delivery scan does not automatically determine the outcome of every missing-package claim. Each case may require individual review.

Packages Lost in Transit

If tracking information indicates that a package may have been lost before delivery, please contact us with the order number and tracking details.

We may review the shipment information, communicate with the carrier, or request additional information from the customer.

If the available information confirms that a package was lost in transit, we will provide an appropriate resolution consistent with the order circumstances, product availability, our published policies, and applicable law.

An appropriate resolution may include a replacement, refund, or another solution agreed upon with the customer.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as reasonably possible after discovering the issue.

Please provide:

  • Your order number
  • A clear description of the issue
  • Photographs of the affected product
  • Photographs of the packaging
  • A photograph of the shipping label, when relevant

Please retain the product and its packaging until we have reviewed the issue and provided further instructions.

Confirmed damaged, defective, incomplete, or incorrect products will be handled according to our Return & Refund Policy.

Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible at hello@ruhungary.com.

We will review the request based on the order’s current processing and shipment status.

We cannot guarantee that an order can be changed or canceled after it has entered processing, fulfillment, or shipment.

If a cancellation is approved after payment has been captured, the refund will be issued to the original payment method.

After a refund is issued, the customer’s bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in the customer’s account.

Return Shipping

Return shipping conditions are governed by our Return & Refund Policy.

For standard returns, including a change of mind, ordering the wrong size or color, or preferring a different product, the customer is responsible for return shipping costs.

If a product arrives damaged, defective, incomplete, or incorrect, Ruhungary will review the issue and provide the applicable return arrangement when the claim is confirmed.

Customers must receive return authorization and return instructions before mailing a product back.

Changes to This Shipping Policy

We may update this Shipping Policy when our shipping destinations, carriers, processing procedures, delivery services, business practices, or legal obligations change.

The revised version will be posted on this page with an updated “Last Updated” date.

An order is ordinarily governed by the Shipping Policy in effect when the order was submitted, subject to any additional rights required by applicable law.

Contact Information

For questions about order processing, shipping, tracking, delivery, or a missing package, please contact us using the information below.

Store Name
Ruhungary

Website
https://www.ruhungary.com/

Email
hello@ruhungary.com

Phone
+1 509-900-5015

Business & Contact Address
1704 E Boone Ave, Spokane, WA 99202, United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM PT (Pacific Time)
Sunday: Closed

Customer support hours are separate from order-processing days. Messages received outside our customer support hours will be reviewed during the next available support period.