Contact Us

Last Updated: August 5, 2026

Thank you for visiting Ruhungary. Our customer support team is available to assist with product information, sizing, orders, payments, shipping, tracking, returns, refunds, privacy requests, and other store-related questions.

Please contact us using the information below. Customer inquiries are reviewed during our published support hours.

Customer Support Contact

Email
hello@ruhungary.com

Phone
+1 509-900-5015

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM PT (Pacific Time)
Sunday: Closed

We aim to respond as promptly as reasonably possible during our published customer support hours. Messages received outside these hours will be reviewed during the next available support period.

How We Can Help

You may contact us for assistance with:

  • Product descriptions, materials, colors, sizes, and availability
  • Size selection and Size Guide questions
  • Order confirmation and order status
  • Billing and payment questions
  • Shipping and tracking information
  • Address corrections requested before shipment
  • Return eligibility and return instructions
  • Refund status
  • Damaged, defective, incorrect, incomplete, or missing products
  • Privacy requests and general store questions

Information to Include

To help us review your request, please include the following information when applicable:

  • Your full name
  • Your order number
  • The email address used to place the order
  • The product name, size, color, or variant involved
  • A clear description of your question or concern
  • Relevant photographs if a product arrived damaged, defective, incomplete, or incorrect

For your security, please do not send complete credit card numbers, card security codes, payment-account passwords, or other sensitive payment credentials by email or telephone message.

Order Changes and Address Corrections

If you need to request an order change, cancellation, or shipping-address correction, please contact us as soon as possible.

We will review the request based on the order’s current processing status. We cannot guarantee that an order can be changed or canceled after it has entered processing or shipment.

Customers are responsible for reviewing their contact information, product selections, and shipping address before submitting an order.

Shipping and Tracking Support

Orders are generally processed within 1–3 business days. Estimated shipping within the United States is 6–9 business days after processing.

Tracking information is generally provided by email after an order has shipped, when tracking is available.

If you contact us about a shipment, please include your order number so we can review the available order and tracking information.

Processing, shipping, and delivery conditions are explained in our Shipping Policy. Delivery timeframes are estimates and are not guaranteed.

Returns and Refunds

Eligible products may be returned within 30 days after delivery, subject to the conditions and procedures stated in our Return & Refund Policy.

Customers must contact us before sending back a product. Please do not mail an unauthorized return.

After reviewing an eligible return request, we will provide the applicable return authorization and return instructions.

Packages sent without prior authorization or sufficient order information may be difficult to identify and may not be accepted or processed.

For an eligible returned product, Ruhungary reviews and issues an approved refund within 1–3 business days after receiving and inspecting the return.

Ruhungary does not charge a restocking fee for eligible returns.

After a refund is issued, the customer’s bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in the customer’s account.

Damaged, Defective, or Incorrect Products

If an order arrives damaged, defective, incomplete, or different from the product ordered, please contact us and provide:

  • Your order number
  • A clear description of the issue
  • Photographs of the affected product
  • Photographs of the packaging and shipping label when relevant

Please retain the product and its packaging until we have reviewed the issue and provided further instructions.

Business & Contact Information

Store Name
Ruhungary

Website
https://www.ruhungary.com/

Business Type
Independently operated U.S. online retail store

Primary Product Category
Women’s yoga wear and activewear

Email
hello@ruhungary.com

Phone
+1 509-900-5015

Business & Contact Address
1704 E Boone Ave, Spokane, WA 99202, United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM PT (Pacific Time)
Sunday: Closed

Return Address Notice

The Business & Contact Address listed above is also used for approved returns. However, customers must contact us before mailing any product to this address.

The publication of this address does not authorize customers to send products back without first following the return procedures stated in our Return & Refund Policy.

Unauthorized packages or returns sent without sufficient order information may not be accepted or processed.

Policy and Privacy Questions

Questions about our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, Terms of Service, or other store practices may be submitted to hello@ruhungary.com.

Privacy requests should clearly describe the request and include enough information for us to reasonably identify the relevant customer account, order, or interaction.

Thank you for contacting Ruhungary. We will review your message during our available customer support hours.